1utama Privacy Policy — How We Protect Your Information
User privacy is a top priority at 1utama. This document clearly outlines the types of information we collect, how it is used, how we protect it, and what rights you have as a user of this platform.
This policy applies to all 1utama platform users and is updated periodically in accordance with applicable Malaysian legal and compliance requirements.
1. Information Collected by 1utama
When you register and use the 1utama platform, we collect various types of information to ensure the services we provide function properly and securely. The types of information collected are as follows:
Personal Account Information
This includes your full name, email address, phone number, date of birth, and identity verification information required during the registration process. This information is used to verify your identity, manage your account, and ensure the security of your transactions.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, time zone, and language settings. This information helps us identify technical issues, prevent fraud, and optimise the user experience across different devices.
Payment Information
All transactions on 1utama are conducted in Malaysian Ringgit (RM / MYR). We maintain records of all deposit and withdrawal transactions, including the payment method used, amount, date, and transaction status. Full card or bank account details are not stored directly by the platform — this is handled by authorised third-party payment service providers.
Usage Data & Activity
We record user activity on the platform, including games played, session duration, bets placed, and interactions with platform features. This data is used for service improvement, fraud detection, and compliance with responsible gaming policies.
2. Purpose of Data Use & Cookies Policy
How Your Information Is Used
Information collected by 1utama is used for the following purposes:
- Verifying user identity and managing accounts securely.
- Processing deposits, withdrawals, and other financial transactions in MYR.
- Providing accurate and effective customer support.
- Sending important notifications related to your account, security, or platform changes.
- Detecting and preventing fraud, multi-account usage, and unlawful activity.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving our products, platform features, and overall user experience.
Cookies & Tracking
The 1utama platform uses cookies — small text files stored on your device — for several important purposes. Session cookies help maintain your logged-in state while using the platform. Performance cookies help us understand how users interact with the platform so we can improve it. Preference cookies store your chosen settings such as language and display preferences.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality and cause some features to not work as intended.
3. Data Storage, Security & Sharing
Data Storage & Security
All 1utama user data is stored on servers protected with SSL encryption and standard technical security measures. Access to user data is restricted to authorised personnel with a legitimate operational need to access it.
Your data is retained for as long as your account is active or as required for legitimate business purposes and legal compliance. After an account is closed, we will retain necessary records for the period prescribed by relevant regulations before securely deleting the data.
Third-Party Sharing
1utama does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. Information may be shared in the following limited circumstances:
- Payment service providers required to process your MYR transactions.
- Government authorities or law enforcement agencies where required by Malaysian law.
- Technical service providers managing the platform's infrastructure, subject to strict confidentiality agreements.
4. User Rights Over Personal Data
As a 1utama platform user, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted via our support email and will be processed within a reasonable timeframe once your identity has been verified.
Right to Rectification
If you find that the personal information we hold about you is inaccurate or outdated, you may request a correction. Some information can be updated directly through your account settings on the 1utama platform, while other changes may require additional document verification.
Right to Erasure
You may request the deletion of your personal data under certain circumstances, particularly when the data is no longer needed for the purpose it was originally collected. However, we may be required to retain certain information for a specified period to fulfil applicable legal or regulatory obligations.
How to Exercise Your Rights
To exercise any of the above rights or to enquire about your personal data, please contact our support team via email at: [email protected]. We will endeavour to respond to all requests within 30 business days.
5. Policy Changes & Contact Information
1utama reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any material changes will be posted on this page with a clear effective date.
We recommend reviewing this Privacy Policy page periodically to stay informed about how we manage your information. Continued use of the 1utama platform after any policy changes are published will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding the privacy of your data on this platform, you may:
- Send an email to our support team at: [email protected]
- Referral FAQ page for answers to the most frequently asked privacy questions.
- Log in to your account and use the in-platform support channel for immediate assistance.
We are committed to handling all privacy-related enquiries with seriousness and transparency, in line with the core values that have shaped the 1utama platform since day one.
Have more questions about your privacy?
The 1utama support team is here to help you understand how your data is managed and protected on our platform.